Collection & Delivery FAQ
Please read the following FAQ regarding Collection, Delivery & Payment.
Q) My Vehicle is not Taxed (SORN), can you collect?
A) Collection is a 'drive away' service, so vehicle must be taxed.
Q) Can you Tow or Recover my vehicle?
A) Towing/Recovery is not offered. Collection is a 'drive away' service.
Q) How long do you take to complete a job?
A) We aim to return the vehicle before 5pm on the same day.
Q) What time do you collect my vehicle?
A) The standard collection time is 9am.
Q) Which payment methods are accepted?
A) Payment is accepted via Cash, Card or Bank Transfer.
Q) When is payment required?
A) Payment is required upon the return of your vehicle.
Q) Which areas are covered by Collection & Delivery?
A) Collection & Delivery is offered within the Gloucester Area.
Q) Are you insured to collect my vehicle?
A) We are fully insured for driving vehicles held in trust of FCW Auto Service.
Q) Can you deliver my vehicle to a different address?
A) The delivery address must be the same as the collection address.